K.Noble Vision ("we", "our", or "the Company") is the operator of zambag.shop and the manufacturer of Zambag eco-friendly bags. We are committed to protecting the privacy of every individual who interacts with our website, enquiry forms, or business operations.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights available to you under the Zambia Data Protection Act No. 3 of 2021 ("the Act").
1. Overview
By visiting zambag.shop or submitting any enquiry through our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or submit personal information to us.
We take our obligations under Zambian data protection law seriously. Our practices are designed to be transparent, proportionate, and respectful of your rights as an individual.
This policy is governed by and construed in accordance with the Zambia Data Protection Act No. 3 of 2021. K.Noble Vision is the Data Controller responsible for your personal information collected through this website.
2. Data We Collect
We only collect personal data that is necessary for the purposes outlined in this policy. The types of data we may collect include:
2.1 Information You Provide Directly
When you complete our enquiry or quote request form, we collect:
- Your full name or the name of your organisation
- Your email address
- Your telephone number
- Details of your order or enquiry (bag types, quantities, event dates, delivery location, branding requirements)
- Any additional information you voluntarily include in your message
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
- Your IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website (the site you visited before arriving at ours)
- Device type (desktop, mobile, tablet)
This information is collected through standard web server logs and, where applicable, cookies (see Section 7).
2.3 Communication Records
If you contact us directly by email or telephone, we may retain a record of that correspondence for the purpose of responding to your enquiry and maintaining accurate business records.
3. How We Use Your Information
We use the personal data we collect solely for the following legitimate purposes:
- To respond to your enquiry or quote request in a timely manner
- To prepare and deliver a personalised quotation for your bag requirements
- To process and fulfil confirmed orders, including production, branding, and delivery coordination
- To communicate with you regarding the status of your order
- To issue invoices and manage payment records
- To comply with our legal obligations under Zambian law
- To improve our website and service quality through anonymised analytics
We will not use your personal data for unsolicited marketing without your explicit consent. We do not sell, rent, or trade your personal information to any third party.
4. Sharing Your Data
We do not sell or rent your personal data. We may share your information only in the following limited circumstances:
4.1 Service Providers
We use FormSubmit.co to route enquiry form submissions to our email inbox. This service processes your submission data solely to deliver it to us and does not retain or use it for any other purpose.
4.2 Legal Requirements
We may disclose your personal data if required to do so by law, court order, or a competent regulatory authority in Zambia, or where such disclosure is necessary to protect our legal rights or the safety of any individual.
4.3 Business Transfers
In the event that K.Noble Vision undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity. We will notify you of any such transfer.
5. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
- Enquiry records — retained for 12 months from the date of submission, unless an order is placed.
- Order and transaction records — retained for a minimum of 7 years in accordance with Zambian business and tax law.
- Email correspondence — retained for 3 years or until it is no longer relevant to our business relationship.
- Website analytics data — retained in anonymised form for up to 24 months.
Once your data is no longer required, it will be securely deleted or anonymised so that it can no longer be used to identify you.
6. Your Rights
Under the Zambia Data Protection Act No. 3 of 2021, you have the following rights with respect to your personal data:
- Right of Access — You may request a copy of the personal data we hold about you.
- Right to Rectification — You may request that we correct any inaccurate or incomplete data.
- Right to Erasure — You may request that we delete your personal data, subject to certain legal exceptions.
- Right to Restriction — You may request that we limit how we process your data in certain circumstances.
- Right to Object — You may object to the processing of your personal data for specific purposes.
- Right to Data Portability — You may request your data in a structured, machine-readable format where technically feasible.
- Right to Withdraw Consent — Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days of receipt.
If you are dissatisfied with our response to a data protection request, you have the right to lodge a complaint with the Zambia Information and Communications Technology Authority (ZICTA), which is responsible for the administration of the Data Protection Act.
7. Cookies
Cookies are small text files stored on your device when you visit a website. Zambag.shop uses a minimal set of cookies necessary for the operation of our site.
Cookies We Use
- Essential cookies — Required for the website to function correctly. These cannot be disabled.
- Analytics cookies — Used to understand how visitors interact with our site (e.g. pages visited, time on site). Data is anonymised and aggregated.
We do not use tracking cookies for advertising purposes, nor do we share cookie data with advertising networks or social media platforms for remarketing.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
- All data transmitted through our website is encrypted using HTTPS / SSL protocols.
- Access to personal data is restricted to authorised personnel only.
- We review and update our security practices regularly in line with industry standards.
While we take every reasonable precaution, no method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately at noviszambia@gmail.com.
9. Children & Minors
Zambag.shop is a business-to-business and business-to-consumer website intended for use by individuals aged 18 and over. We do not knowingly collect personal data from persons under the age of 18.
If you believe that a minor has submitted personal data to us without appropriate parental or guardian consent, please contact us immediately and we will take prompt action to delete the relevant information.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. The date of the most recent revision is displayed at the top of this page.
Where changes are material, we will take reasonable steps to notify you — for example, by displaying a prominent notice on our website. We encourage you to review this policy periodically.
Your continued use of zambag.shop following the posting of any revised Privacy Policy constitutes acceptance of those changes.
11. Contact & Data Requests
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer using the details below. All requests will be handled promptly and in accordance with the Zambia Data Protection Act No. 3 of 2021.